考生咨询 V

重庆成考网微信公众号
返回顶部∧
  • 欢迎您访问重庆成考网!  今天是2019年05月24日 星期五
  • 重庆成考网提供重庆各院校成考辅导报名,咨询电话:023-68611050
城市:
成考系统:
所在位置:重庆成考网 > 复习资料 > 学位英语 > 正文

2018年重庆成人高考学位英语阅读理解复习资料(四)

2019-05-08 15:17:37   来源:重庆成考网    点击:
作者:傅老师
  When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer' s claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

  A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer' s favour, assuming he or she has a just claim.

  Consumers shoud complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

  Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体声音响)does not work.”

  The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

  21.When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

  A. complain personally to the manager

  B. threaten to take the matter to court

  C. write a firm letter of complaint to the store of purchase

  D. show some written proof of the purchase to the store

  答案:D

  22.If a consumer wants a quick settlement of his problem, it' s better to complain to ______.

  A. a shop assistant

  B. the store manager

  C. the manufacturer

  D. a public organization

  答案:B

  23. The most effective complaint can be made by ______.

  A. showing the faulty item to the manufacturer

  B. explaining exactly what is wrong with the item

  C. saying firmly that the item is of poor quality

  D. asking politely to change the item

  答案:B

  24. The phrase “live up to” (Para. 1, Line 2)in the context means ______.

  A. meet the standard of

  B. realize the purpose of

  C. fulfil the demands of

  D. keep the promise of

  答案:A

  25. Tthe passage tells us ______.

  A. how to settle a consumer' s complaint about a faulty item

  B. how to make an effective complaint about a faulty item

  C. how to avoid buying a faulty item

  D. how to deal with complaints from customers

  答案:B

上一篇:2018年重庆成人高考学位英语阅读理解复习资料(三)
下一篇:最后一页

重庆成人高考提升便捷服务

【考试时间:10月26、27日】

成人高考报名系统 成人高考报考条件
距2019全国成人高考:仅剩 1 5 5
加入重庆成考公众号
重庆成考网
微信公众号
(扫一扫加入)
加入重庆成考交流群

扫一扫加入微信交流群

与考生自由互动、并且能直接与资深老师进行交流、解答。